Can I switch plans later?
Yes. Upgrade or downgrade at any time from your admin dashboard. Upgrades are prorated; downgrades take effect at the next billing cycle. No lock-in.
Do you offer annual billing discounts?
Yes - switch to annual billing and save 17% on every paid plan. That's roughly 2 months free per year.
Is my customer data secure?
Absolutely. We are compliant with DPDP Act 2023, ISO 27001, and SOC 2 Type II. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Data residency options available on Enterprise.
What's included in the 14-day free trial?
Full access to the Pro plan for 14 days. No credit card required. At the end of trial, choose a paid plan or downgrade to Free - your data stays yours.
Do you support on-premise deployment?
Yes, on-premise and private-cloud deployments are available on the Enterprise plan. Contact our sales team for architecture and pricing.
How is "AI credit" defined?
1 credit = 1 full emotion analysis of a conversation including sentiment, emotion tagging, next-best-action suggestion, and risk scoring. Typically 1 conversation = 1-2 credits.