EmotionCX AI
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Simple 5-Step Flow

From install to insights in 10 minutes

No ML engineer required. No data science team. Connect your channels, let the AI learn, and watch your CX transform.

1

Connect

Link WhatsApp, email, chat, or voice in 2 clicks via pre-built integrations.

2

Ingest

Every message flows into EmotionCX AI in real time - no manual uploads.

3

Score

Our emotion model tags sentiment, emotion, intent, and risk in under 200ms.

4

Act

Alerts fire, agents get live coaching, and at-risk customers are auto-escalated.

5

Improve

Weekly VoC clusters + exec reports drive continuous CX improvement.

Behind the scenes: Our hybrid AI stack

Claude Sonnet 4 large language model for context-aware emotion understanding + proprietary ML classifier for sub-200ms scoring + fine-tuned industry models for vertical accuracy. We blend the best of frontier LLMs and classical ML so you get both speed and nuance.

Go live in under 10 minutes.

Sign up, connect your channel, and see real insights on your first real conversation.

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