Real-Time Emotion Scoring
10+ emotions (Happy, Angry, Anxious, Frustrated, Grateful, Desperate) with 94% accuracy. Updates in under 200ms per message.
Churn Prediction Engine
Hybrid ML + emotion model flags at-risk customers 3-5 interactions early. Confidence scores + factor attribution included.
Next-Best-Action Coach
Live whisper suggestions - tone corrections, scripts, retention offers, escalation cues. Helps agents handle even the hardest calls.
47 Language Support
Native Hindi, Telugu, Tamil, Kannada, Bengali, Marathi plus English, Spanish, French, Arabic, Japanese, Chinese and 36 more.
Smart Escalation Rules
Auto-route angry high-value customers. Rule engine: if churn_risk > 70 AND LTV > 50k, ping senior agent + email manager.
Voice of Customer Clustering
Weekly AI clustering groups complaints into themes - identify what customers hate before your survey cycle even finishes.
WhatsApp 2-Way Integration
Native WhatsApp Business API webhook. Capture, score, and respond within the same conversation thread.
Voice Call Analysis
Upload call recordings or stream live. Transcription + emotion scoring + agent performance metrics in one pipeline.
Agent Performance Scorecard
Empathy score, resolution time, CSAT, escalation rate per agent. Weekly coaching reports auto-generated.
Auto Conversation Summary
Every conversation gets a 2-sentence AI summary, action items, and next-best-action - saving hours per agent per week.
Weekly Executive Report
Auto-emailed Monday morning: CSAT trend, top themes, churn watchlist, agent rankings, ROI metrics.
24+ Integrations
Zendesk, Freshdesk, Salesforce, HubSpot, Intercom, Zoho, Slack, Teams, WhatsApp, Gmail, and more.
Enterprise Security
DPDP Act 2023, ISO 27001, SOC 2 Type II. TLS 1.3 + AES-256. Data residency options available.
SSO + SAML
Enterprise SSO via Okta, Azure AD, Google Workspace. SCIM provisioning for automated user lifecycle.
REST API + Webhooks
Full API access. Stream events to your data warehouse, trigger workflows, build custom dashboards.