EmotionCX AI was born from a simple frustration: brands lose billions every year to customers who wanted to stay - but nobody noticed their pain.
We set out to build the most accurate emotion intelligence engine ever deployed in customer experience.
One that speaks 47 languages, scores 10+ distinct emotions, and gives agents real-time coaching that feels human.
Today we power 200+ enterprises across India, Southeast Asia, and the Middle East. We are headquartered at Archana Info Solutions in Hyderabad,
engineered by a team obsessed with both machine learning and the craft of a perfect customer conversation.