EmotionCX AI
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Trusted by 200+ enterprises · ISO 27001 · SOC 2

Turn every conversation into a retention opportunity.

EmotionCX AI reads tone, sentiment and emotion in real time across WhatsApp, email, chat and voice. Predict churn before it happens, coach agents live, and save customers your team didn't even know were slipping away.

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Emotion AI · Real-Time Score
"I've been waiting 6 days for my refund and nobody is responding. This is the last time I deal with your company."
Sentiment
12%
Churn Risk
87%
Angry Frustrated Desperate Disappointed
AI suggests: Immediate senior agent callback · 20% loyalty credit · Personal apology from manager.
Trusted by enterprises across
Core Capabilities

Everything you need to decode the customer mind

Enterprise-grade emotion intelligence built for contact centers, digital CX teams, and revenue leaders who refuse to lose customers.

Real-Time Emotion Scoring

Detect 10+ emotions with 94% accuracy across every channel. Anger, frustration, anxiety, gratitude - scored in milliseconds.

Churn Prediction Engine

Hybrid ML + emotion model flags at-risk customers 3-5 interactions before they leave. Save revenue on autopilot.

Next-Best-Action Coach

Live suggestions whisper to agents mid-conversation - tone corrections, scripts, retention offers, escalation cues.

Multi-Lingual (47 Languages)

Native support for Hindi, Telugu, Tamil, Kannada, Bengali, Marathi plus English, Spanish, French, Arabic and 37 more.

Smart Escalation Rules

Auto-route angry high-value customers to senior agents. WhatsApp + email alerts fire when thresholds are crossed.

Voice of Customer Clustering

AI clusters complaints into actionable themes weekly. Stop guessing what customers hate - know exactly what to fix.

Explore all 15 features
Proven Impact

Results that move the needle

43%

Average churn reduction within 90 days of deployment

27%

Higher CSAT scores across all channels

6.2x

ROI in first year per typical mid-market customer

What Clients Say

Loved by CX leaders worldwide

★★★★★

"We cut our churn rate by nearly half in one quarter. The churn prediction model flagged customers we had no idea were unhappy."

VE
Verified Enterprise Client
Head of Customer Success, Retail Sector
★★★★★

"The live coaching feature transformed our agents. They handle escalations with empathy we didn't know they had. CSAT up 31%."

BC
Banking Industry Client
VP Contact Center Operations
★★★★★

"Deployed in 2 weeks, ROI in 90 days. The multi-lingual support for Hindi and Telugu was a game-changer for our regional teams."

FC
Fintech Client
Director of Customer Experience

Stop losing customers you could have saved.

Join 200+ enterprises using EmotionCX AI to turn frustration into loyalty. Start your 14-day free trial today - no credit card required.

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