7-Day Money-Back Guarantee
All paid BrandCraftAI plans come with a 7-day money-back guarantee. If you are not satisfied with the Service within the first 7 days of purchase, we will refund your payment in full - no questions asked.
1. Eligibility for Refund
You are eligible for a full refund if:
- Your refund request is made within 7 calendar days of the original purchase date
- This is your first purchase of the specific plan (one refund per plan type)
- Payment was made through our official payment gateway (Razorpay)
2. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Request made after the 7-day refund window has passed
- Account was suspended or terminated due to Terms of Service violations
- The user has already claimed a refund for the same plan previously
- Promotional or discounted purchases where explicitly stated as non-refundable
- Reseller plan fees after client accounts have been created under the reseller account
3. How to Request a Refund
- Email us at support@archanainfo.com with subject line "Refund Request - [Your Email]"
- Include your registered email address and the transaction/order ID from your payment confirmation
- Our team will verify your request within 1-2 business days
- Once approved, the refund will be processed to your original payment method within 5-7 business days
4. Refund Processing
Approved refunds are processed through Razorpay to the original payment method:
- UPI payments: Refund within 2-3 business days
- Credit/Debit cards: Refund within 5-7 business days
- Net Banking: Refund within 5-7 business days
- Wallets (Paytm, PhonePe): Refund within 2-3 business days
Please note that the actual time for the refund to appear in your account may vary depending on your bank or payment provider.
5. Plan Downgrade vs Refund
If you wish to continue using BrandCraftAI but want a different plan:
- You can downgrade your plan from the Settings page
- The downgrade takes effect at your next renewal date
- You continue to have access to your current plan features until the renewal date
- No partial refunds are provided for mid-cycle downgrades
6. Account After Refund
After a refund is processed:
- Your account will be downgraded to the Free plan
- All your content (business cards, posts, templates) will be retained
- Premium features will be deactivated
- You can re-subscribe to a paid plan at any time
7. Disputes
If you believe you have been charged incorrectly or have a billing dispute, please contact us before initiating a chargeback with your bank. We will work to resolve the issue promptly. Chargebacks initiated without contacting us first may result in account suspension.
8. Contact for Refunds
For refund requests or billing inquiries:
Email: support@archanainfo.com
Phone: +91 98765 43210 (Mon-Sat, 9 AM - 7 PM IST)
Archana Info Solutions Pvt Ltd, Hyderabad, Telangana 500081, India