A New Era of Client Support
At Archana Info Solutions, we believe that exceptional support is not just about fixing problems - it is about creating an experience that makes our clients feel valued, heard, and empowered. Today, we are thrilled to announce the launch of our completely redesigned Client Support Portal.
What Is New
Real-Time Chat Support
Gone are the days of sending an email and waiting hours for a response. Our new portal features a WhatsApp-style chat interface where you can communicate with our support team in real time. Messages appear instantly, file attachments are supported, and you get read receipts so you always know the status of your query.
Smart Ticket Management
Every support request is tracked with a unique ticket ID (format: TKT-YYYYMMDD-NNN) from creation to resolution. You can:
- View all your open and closed tickets in one dashboard
- Track priority levels and SLA timelines for each ticket
- Receive automatic status updates via WhatsApp and email
- Reopen resolved tickets with a single message if the issue recurs
Self-Service Knowledge Base
Our new Knowledge Base contains over 50 articles covering frequently asked questions, how-to guides, troubleshooting steps, and best practices for all our products. Before raising a ticket, search the knowledge base - you might find your answer in seconds.
Multi-User Client Access
We now support multiple users per client company. Your project manager, technical lead, and billing contact can each have their own login with personalized dashboards and notification preferences. No more sharing a single login.
How to Access
All existing clients have been provisioned with portal access. Check your registered email for login credentials. New users can be added by your account administrator or by contacting our team.
The Client Support Portal is accessible at /client-support on our website, optimized for both desktop and mobile browsers.
What Is Coming Next
- Video Call Support: Screen sharing sessions for complex technical issues
- AI-Powered Auto-Resolution: Common queries answered instantly by our AI assistant
- Client Satisfaction Surveys: Rate your support experience after every ticket closure
- Mobile App: Native Android and iOS apps for on-the-go support access
We built this portal because our clients deserve world-class support infrastructure. Your feedback drives our product roadmap, so please do not hesitate to share your thoughts on the new portal. Thank you for being part of the Archana Info Solutions family.