Archana Info Solutions Pvt. Ltd. ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our web applications, mobile apps (for Android), and any related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information from you when you use our Services:
1.1 Personal Information:
Name, email address, phone number, and other contact details when you register or use our Services.
Information you provide when you communicate with us, such as customer support requests.
1.2 Device and Usage Information:
Device-specific information (e.g., model, operating system, device ID).
Log data including IP addresses, browser types, usage data, and location data.
1.3 App-Specific Data:
Information generated as you use our mobile or web apps, such as activity logs, app usage patterns, and interaction with our features.
1.4 Location Data:
If you grant permission, we may collect and process your location data to provide location-based services. You can disable location access in your device settings.
2. How We Use Your Information
We use the information collected for the following purposes:
To Provide and Improve Our Services: To ensure the smooth operation of our web applications and mobile apps and to improve user experience.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide customer care.
Communications: To send you updates, marketing communications, and other relevant information about our services, with your consent where required by law.
Security and Fraud Prevention: To protect our Services from security threats, abuse, and fraudulent activities.
Legal Compliance: To comply with legal obligations and respond to government or law enforcement requests.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information under the following circumstances:
Service Providers: We may share your data with trusted third-party vendors and service providers who assist us in delivering the Services.
Legal Requirements: We may disclose your information if required by law, such as in response to a legal request, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
4. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please understand that no data transmission over the internet is entirely secure. We strive to protect your information, but we cannot guarantee its absolute security.
5. Retention of Information
We retain your personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
You have certain rights regarding the personal information we hold about you, including:
Access and Correction: You can request access to your data or ask us to correct any inaccuracies.
Deletion: You can request the deletion of your personal data, subject to applicable legal obligations.
Opt-out of Marketing Communications: You may unsubscribe from our marketing communications at any time by following the opt-out instructions provided in the emails or by contacting us.
7. Children's Privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our Services after changes have been made will signify your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us